Return&Exchange Policy

At WDCOZY, we aim to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we're here to help.

You have 90 days from the date of delivery to return or exchange eligible items. To qualify:

Items must be unused, unwashed, and in their original packaging.
Products should be in resalable condition, free from stains, odors, or damage.

For hygiene and safety reasons, we cannot accept returns or exchanges on:

Items that have been used or washed.
Products that are soiled, damaged, or show signs of wear.
Final sale items or those marked as non-returnable at the time of purchase.

Note: Exceptions may apply in cases of defective or incorrect items received.

Contact Us: Reach out to our customer service team at support@wdcozy.com with your order number and reason for return or exchange.
Receive Instructions: We'll provide you with return instructions and, if applicable, a return shipping label.
Pack & Ship: Securely pack the item(s) in original packaging and send them to the address provided.

Please do not send items back without prior authorization.

Approved returns will be refunded to the original payment method within 7 business days of receiving the returned item.
Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
If a prepaid return label is provided, the cost may be deducted from your refund unless the return is due to our error.

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Exchanges are subject to product availability.

If you receive a defective or incorrect item:

Please note: The return address will be provided upon authorization of the return.

If you have any further questions or need assistance, feel free to contact our customer service team at support@wdcozy.com. We're here to help!

Delivery Destination